faq.html

Frequently Asked Questions

What is Broadband Wireless Access (BWA)?

BWA is a technology aimed at providing high-speed wireless access over a wide area from devices such as personal computers to data networks. BWA is a wireless Internet connection, if you want a wireless network either in your home or business, you will need a wireless router, which iLines does not provide.

What is Broadband over Power Lines (BPL)?

BPL is a system that is being tested to provide broadband Internet service via power lines. Radio energy is coupled onto power lines and is distributed into homes. A device in the home plugs into a normal wall outlet and provides an Ethernet connection to a computer or home network.

Is there a long-term contract required?

No, iLines is a month by month service with no long-term commitment contracts.

If I have a power outage will I still have Internet access?

No, both the Wireless and the BPL use devices that must have power to function. Therefore during an outage, no Internet access will be available, until the power is restored.

Does iLines supply me with an e-mail address?

iLines supplies its customers with up to five free e-mail addresses. Contact iLines today to get your e-mail accounts setup.

Can I access my e-mail from another computer, for instance if on vacation?

iLines e-mail addresses can be accessed via a web interface by visiting http://www.ilines.net/webmail and logging in with your e-mail address and password.

How do I change my e-mail password?

To change your password to your email address you must either access the web mail or contact iLines to do it for you. If you access your web mail to change your password, click on the options tab and type in a new password.

Does iLines have a spam filter for their e-mail address?

Yes, iLines has a spam filter that monitors the junk mail that is sent to any iLines e-mail account. You can access your spam filter by visiting http://spamfilter.ilines.net and logging in with your e-mail address and password.

Does Voice over IP (VOIP) work with wireless or BPL?

Voice over IP is a relatively new technology that communicates voice over an Internet connection. VOIP is extremely susceptible to packet loss and high latency. Due to this fact, a quality voice connection is possible with our wireless Internet depending on your equipment and location. However, VOIP has not been thoroughly tested with BPL and iLines cannot guarantee a stable voice connection.

With wireless, will there be a dish on my roof?

More likely then not a wireless installation would require a device mounted on the roof of the customer’s house or business. The distance the customer’s location is from the access point determines what device will be required. If within two miles, only the wireless SM (Subscriber Module) is needed, if greater than two miles then a dish (18” x 24”) will be required.

Can I purchase the equipment?

The Wireless SM cannot be purchased, due to the fact that it is proprietary equipment and that iLines must own the device to lawfully monitor and update the equipment as needed.

Is my wireless Internet secure?

iLines currently uses Motorola Canopy wireless technology to provide users with high-speed Internet access. Motorola has many security features in place to protect both your data and your computers, from malicious attacks. Some of those features include a proprietary protocol, proprietary hardware, connection authentication, and data encryption.

How does the Wireless and BPL equipment connect to my computer?

Both the Wireless and BPL modems will connect to your computer with a standard ethernet cable. If you choose to have a network, then it is your responsibility to purchase and setup the router.

Can I get wireless Internet anywhere in and around Lebanon?

Wireless is available in Lebanon and some surrounding areas; however you must be within 10 miles and have Line of Sight with an access point. Click here to check your availability.

What kind of technical support does iLines offer?

iLines offers excellent local technical support, to help solve your problems quickly and efficiently. Contact us via phone or email if you are experiencing any technical issues with your iLines service.