Frequently Asked Questions
- What is Broadband Wireless Access (BWA)?
- Is there a long-term contract required?
- If I have a power outage will I still have Internet access?
- Does iLines supply me with an e-mail address?
- Can I access my e-mail from another computer, for instance if on vacation?
- How do I change my e-mail password?
- Does iLines have a spam filter for their e-mail address?
- Does Voice over IP (VOIP) work with wireless?
- With wireless, will there be a dish on my roof?
- Can I purchase the equipment?
- Is my wireless Internet secure?
- How does the Wireless equipment connect to my computer?
- Can I get wireless Internet anywhere in and around Lebanon?
- What kind of technical support does iLines offer?
- What is burst speed, and how does it affect my internet performance?
What is Broadband Wireless Access (BWA)?
BWA is a technology aimed at providing high-speed wireless access over a wide area from devices such as personal computers to data networks. BWA is a wireless Internet connection, if you want a wireless network either in your home or business, you will need a wireless router, which iLines does not provide.[top]
Is there a long-term contract required?
No, iLines is a month by month service with no long-term commitment contracts.[top]
If I have a power outage will I still have Internet access?
No, the Wireless uses devices that must have power to function. Therefore during an outage, no Internet access will be available, until the power is restored.[top]
Does iLines supply me with an e-mail address?
iLines supplies its customers with up to five free e-mail addresses. Contact iLines today to get your e-mail accounts setup.[top]
Can I access my e-mail from another computer, for instance if on vacation?
iLines e-mail addresses can be accessed via a web interface by visiting http://www.ilines.net/webmail and logging in with your e-mail address and password.[top]
How do I change my e-mail password?
To change your password to your email address you must either access the web mail or contact iLines to do it for you. If you access your web mail to change your password, click on the options tab and type in a new password.[top]
Does iLines have a spam filter for their e-mail address?
Yes, iLines has a spam filter that monitors the junk mail that is sent to any iLines e-mail account. You can access your spam filter by visiting http://spamfilter.ilines.net and logging in with your e-mail address and password.[top]
Does Voice over IP (VOIP) work with wireless?
Voice over IP is a relatively new technology that communicates voice over an Internet connection. VOIP is extremely susceptible to packet loss and high latency. Due to this fact, a quality voice connection is possible with our wireless Internet depending on your equipment and location. However, VOIP has not been thoroughly tested and iLines cannot guarantee a stable voice connection.[top]
With wireless, will there be a dish on my roof?
More likely then not a wireless installation would require a device mounted on the roof of the customer’s house or business. The distance the customer’s location is from the access point determines what device will be required. If within two miles, only the wireless SM (Subscriber Module) is needed, if greater than two miles a 10" slip on dish is needed, if over six miles then a dish (18” x 24”) will be required.[top]
The Wireless SM cannot be purchased, due to the fact that it is proprietary equipment and that iLines must own the device to lawfully monitor and update the equipment as needed.[top]
Is my wireless Internet secure?
iLines currently uses Motorola Canopy wireless technology to provide users with high-speed Internet access. Motorola has many security features in place to protect both your data and your computers, from malicious attacks. Some of those features include a proprietary protocol, proprietary hardware, connection authentication, and data encryption.[top]
How does the Wireless equipment connect to my computer?
The Wireless will connect to your computer with a standard ethernet cable. If you choose to share your internet connection with, then it is your responsibility to purchase and setup the router.[top]
Can I get wireless Internet anywhere in and around Lebanon?
Wireless is available in most areas of Boone County; however you must be within 10 miles and have Line of Sight with an access point. Click here to check your availability.[top]
What kind of technical support does iLines offer?
iLines offers excellent local technical support, to help solve your problems quickly and efficiently. Contact us via phone or email if you are experiencing any technical issues with your iLines service.[top]
What is burst speed, and how does it affect my internet performance?
Burst or burst allocation gives our customers a very fast connection when doing non-data intensive tasks like email, online shopping, and web browsing. When doing data intensive tasks like file-sharing or downloading, burst allocation keeps our customers from monopolizing the available bandwidth on our wireless towers so no one person’s internet experience suffers.
Basically you can think of your internet connection as a bucket that is constantly filling at your sustained rate [512Kbps (64KB/s) residential, 1Mbs (128KB/s) commercial]. When the bucket is full you can connect at speeds up to 7Mbps* for ~10MB of data (~20MB commercial). Once the bucket is empty you connect at no lower than your sustained rate. Once your download/upload is finished your bucket will start to fill again, and in ~1 ½ minutes you will have a full bucket.
*Burst speed varies based on link quality and available tower bandwidth and is not guaranteed.[top]
Service Application Form
To signup for Internet service with iLines select either: Secure Form or Download PDF.
